Refund policy

 

Seyre Returns

We hope you love your SEYRÉ candle. If you change your mind, we accept returns of unused and unburned candles within 14 days of delivery. Items must be returned in their original condition and packaging.

Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the item and packaging. We'll review the issue and arrange a replacement or refund where appropriate.

Custom Orders

Custom and made-to-order candles, including our 10 oz custom candles, are final sale unless they arrive damaged, defective, or incorrect.

Refunds

Once an approved return is received and inspected, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.